Terms of Use

This document is an electronic record in terms of the Information Technology Act, 2000, and its rules, as applicable. The electronic record is generated by a computer system and does not require any physical or digital signatures.

By accessing or using www.kaajli.com as a registered user, you agree to be bound by the terms and conditions outlined below. You may create an account by providing accurate information, including your name, address, email, and phone number. This information will be used for account verification, delivery, and communication of offers.

Kaajli reserves the right to modify these terms and conditions without prior notice. Customers are advised to review the terms periodically.

Kaajli may appoint third-party service providers, including but not limited to affiliates, to support backend operations, including payment collection and remittance.

Intellectual Property Rights

The domain name “www.kaajli.com” is controlled and operated by Kaajli. All content on this site, including images, text, videos, and audio, is protected by intellectual property rights owned by Kaajli. You may not copy, reproduce, modify, or distribute content for any purpose without prior written consent from Kaajli. Any commercial use of our content is prohibited.

Please note that Kaajli only sells its products through www.kaajli.com. We do not sell on other platforms, and we are not liable for purchases made elsewhere.

Payments

Prices on the website are inclusive of taxes and shipping charges for customers within India (refer to our shipping policy for details). Payments can be made via our secure payment gateway using credit/debit cards, net banking, or bank transfer. We partner with authorized financial institutions for processing payments.

Gift vouchers are redeemable only in our physical stores and not online.

Limitation of Liability

Kaajli shall not be held liable for any special, incidental, indirect, or consequential damages arising from the use of our website, products, or services, even if we have been advised of the possibility of such damages.

Overseas Stores

Customers purchasing from our overseas outlets can exchange items within 7 days of purchase, provided:

1. The product is unused and in original condition.
2. The price tag is intact.
3. The original invoice is presented.
4. The product is exchanged for another item of the same price range within the same country.

Kaajli reserves the right to determine the eligibility of returns and exchanges.

Refunds and Exchange Policy

Refunds and exchanges are available under the following conditions:

• Quality Issues: If you receive a product with genuine quality issues, please contact us within 7 days with necessary proof such as photographs.
• Damaged or Wrong Product: If the product is damaged or incorrect, notify us within 7 days for a refund or replacement.
• Color Variations: Slight color variations due to screen differences are not grounds for returns.

Return requests must be made within 7 days of receiving the product, and a full unboxing video is mandatory for any claims.

Customized or altered products are not eligible for return or exchange.

Process for Returns

To initiate a return, contact our customer support at help@kaajli.com or call +91 000 000 0000 within 7 days of receiving the product. Provide your order number, details of the issue, and a clear unboxing video. Our team will guide you through the return process.

Refunds will be processed within 7 business days of receiving the returned product. Refunds will be issued via the original payment method used during purchase.

Disclaimer

All policies are subject to change without prior notice. By transacting on our website, you agree to the terms and conditions mentioned above.